Terms & Conditions
PURCHASES OF GOODS
The following are the terms and conditions for use of the HealthPlus.ie website. These terms and conditions can be amended at any time. This website is for use by people who are 18 years and over only.
All goods are delivered by courier. Please ensure you give your full address and phone number as this will form your address label for shipping. Failed deliveries will be returned to us by the courier. Once we have the goods back we will contact you to verify your full address or phone number. You may incur further delivery fees if the address is incorrect.
We only deliver to addresses in Ireland. The delivery rate is €6.50 per order. All orders over €30.00 have free delivery.
We guarantee the confidentiality of your details. Under no circumstances will these be given to any other third party and shall be used for order processing only. Details will be placed on our own mailing list unless otherwise requested.
All products on the website are subject to availability and in some cases are sourced from our retail pharmacy stores directly. In the unlikely event of goods becoming out of stock or otherwise unavailable, we will notify you directly either by email or phone. We will offer you a replacement or full refund of the order.
If we are unable to make contact then an advice note will be sent by email and goods will be dispatched as soon as available. If the goods do not come back into stock and therefore are not available, and are not delivered after 20 days, a refund will be issued.
Once you have finished shopping you will go through to our secure checkout area where you will be asked for the details required to process your order. Once the order process is completed you will receive a confirmation e-mail with details your order.
We use reliable and secure checkout processing systems; PayPal and Stripe. When the order payment has cleared then goods will be dispatched (on the same day if possible).
Internet transactions are processed via our secure ordering facility on a secure server. All major Credit/Debit Cards are accepted and the name HEALTHPLUS LTD. will appear on your credit/debit card transaction statement. All prices displayed within the on-line store include VAT where applicable. All prices on this website are in Euro.
You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the website. All information, designs, drawings and other specifications provided on the website are the exclusive property of walshspharmacycare.ie. Any copying, transmission or re-transmission of the same requires the prior written approval of walshspharmacycare.ie
PRICE OF GOODS
The price (the Price) listed on the Website for HealthPlus products (the Products) will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the Price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error/omission and the Price for the Products on the website is wrong.
The Contract of Sale is not confirmed until products are ready for dispatch and a Dispatch or Shipping e-mail is sent. We therefore reserve the right to cancel and refund an order due to a pricing error.
Prices advertised online may not reflect in-store prices and should be treated as online exclusive prices in this case. Also, each retail store is not obliged to match a price found online which is due to a pricing error, as per the terms above.
All goods are dispatched from our warehouse in Galway, Ireland.
We promise the utmost confidentiality and discretion with your order. We aim to get your order dispatched for next working day delivery (this may depend on the time of day the order is received). Please note that this is not a guarantee of next working day delivery and under certain circumstances may take up to 7 working days for delivery of in-stock items. All items are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 20 days, you have the right to contact us and refuse to accept the items
Orders not received after 7 days should be notified by e-mail to Customer services with details of your order. Please ensure you use a valid and current e-mail address when ordering, as you will receive all confirmation relating to your purchase by e-mail. Retain these details until your order has been delivered and please quote these in any correspondence to us regarding your order.
When you purchase online, you have a statutory right to return a item (other than perishable items) up to 7 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the item to us and we will organise a refund/credit note (excluding delivery cost). Goods must only be returned if they are unused, unopened and in their original condition. Any breakages or damage must be reported within 24 hours of purchase/delivery. Refunds, if applicable, will only be made to the card originally used for payment.
ACCORDANCE WITH SPECIFICATION
All descriptive matter, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the items.
Always read the instructions carefully on the item before use. Any information contained on the website is not meant to be comprehensive and if you are inexperienced in using the items or are unsure of your abilities, you should always seek expert advice and assistance.
DISCLAIMER OF WARRANTIES
The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided "as is" and "as available" and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate, timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.
LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, under no circumstances (including, but not limited to, negligence) shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of, or the inability to use, the Website, any changes to the Website, any material or data sent or received, or not sent nor received, or for any of the above-mentioned damages that result from the use of, or the inability to use, the items. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.
The information on the HealthPlus.ie website should be used for guideline purposes ONLY and should not be considered to self-diagnose or as medical advice. If you are taking medication of any kind, it is best to check with your Doctor, or another qualified medical practitioner, before you purchase products from this website for a diagnosed condition or follow any advice. HealthPlus.ie would like to clearly state that products on this website are not to be purchased to cure any disease or ailment. Results are not guaranteed for any weight management products or body building products.
It is important that you read and understand the label/packaging of any product you purchase from HealthPlus.ie before consumption and/or before using the product. The onus is on the customer to ensure they are satisfied to consume the purchased product, and/or to use the product. If, for any reason, you are not happy with your purchase, you may send back the product within 7 days of your order being delivered. The returned product must be unused & unopened, with the original packaging and labelling still attached. The onus is on the customer to pay for delivery of the product being returned. We will then issue a full refund/credit note. Please see our returns policy for more detailed information.
Buying Medication Online
All medicines that HealthPlus.ie supplies are sourced from an authorised manufacturer or an authorised wholesaler. This ensures the quality and safety of the medicines, the security and integrity of the supply chain and also reduces any risk of counterfeit medicines entering the supply chain.
All persons buying medicines online from HealthPlus.ie must be 1) over 18 years of age, 2) have read and will follow the recommendations for use contained on the packaging of the product, 3) are satisfied that the amount of the non-prescription medicine ordered is the correct dose/amount for the customer, 4) that the medicine is for the customer/the customer's child and this is specified, and 5) that the customer has read and agreed to our terms and conditions.
In accordance with legislation all online purchase records will be retained for a period of at least two years from the date of receipt or supply of the medicine. This includes:
1. Every invoice for medicines obtained, which include:
- the date of the transaction,
- the name and quantity of the product obtained, and
- the name and address of the supplier
2. A record of each transaction involving the supply of a medicine to a customer, which includes:
- the order details,
- the date of the transaction,
- the name and quantity of the product supplied,
- the name and address of the person to whom the product was supplied
3. A record to show that prior to supplying the product to the purchaser you have checked:
- the customer is over 18 years old,
- the customer is aware that the medicine should be used in accordance with the recommendations for use contained in the product packaging,
- the total quantity of the product to be supplied in the transaction is a quantity that is reasonably required for the customers own treatment, having regard to any previous supply to that purchaser,
- The maximum product amount that we will supply in any one transaction is the maximum purchase amount stated on a medicinal product. We will monitor repeat medicines purchases,
- We will monitor purchases of any medicines which are liable to abuse and/or misuse and they will be identified along with any repeat requests for these medicines from the same customer within a short time frame. Where there is suspected abuse or misuse of a medicine; a supply will not be made and a full refund will be given.
In addition to the above listed records to be kept, HealthPlus.ie will keep records detailing that prior to supply of the product our pharmacist has:
- Personally reviewed each order for supply and personally supervised and authorised the supply
- Fulfilled the requirement of Regulation 10 of the Regulation of Retail Pharmacy Businesses Regulations 2008 (S.I. No. 488 of 2008).
Regulation 10 of the Regulation of Retail Pharmacy Businesses Regulations 2008 requires that in the course of the supply, a registered pharmacist is satisfied that the purchaser is aware of what the appropriate use of the medicine is and that it is being sought for that purpose and, in so far as the registered pharmacist is aware, the product is not intended for abuse and/or misuse.
No contract will subsist between you and HealthPlus.ie for a sale to you of any item or service unless and until HealthPlus.ie accepts and confirms by e-mail that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time HealthPlus.ie sends the e-mail to you (whether or not you receive that e-mail).
MODIFICATION OF TERMS
We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our control.
We may terminate the Website with or without cause at any time and effective immediately. In addition we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.
Nothing in these terms and conditions shall affect your statutory rights.
If you want to express a view to HealthPlus.ie then please email us at firstname.lastname@example.org or email@example.com